Since the changes to Netflix recently, I'm getting less for my money than before. With the different price changes, I've had to downgrade from 3 DVD's and unlimited streaming, to 1 DVD and unlimited streaming just to stay in the same general price range. I've also noticed the streaming is less reliable than before, with frequent stops in the video, and audio that is mismatched with the video. Even though I report each and every issue, I've never received any feedback that something is being done to correct the problem. After calling several times to voice my concerns, I'm still not satisfied. Even though I'm now paying "more for less," the only assurance I've recieved is the promise that what I'm paying for now will bring about better things in the future. None have given me a date when this future will arrive, only the constant reminder that it is coming "soon."
Its like ordering a pepperoni pizza, and being charged full price, with the assurance that someday they will actually include the pepperoni on that pizza. But for now, all I am promised is, that the pepperoni is coming soon. Is it a Pay-it-forward pizza??
One would think, a company would offer better service to justify a price increase. Not increase the price with a promise that better service is coming "soon."
